Return and Refund Policy

At Junuka, every order is carefully checked before dispatch. Returns are accepted only if:

• The product received is defective or damaged.

• You receive a product that you did not order.

• The product received is different from the product confirmed in your order.

We do not accept returns for change of mind, personal preference, incorrect size selection, or any other reason unrelated to damage, defect, or an incorrect product being delivered.

Return Eligibility

You have 7 days from the date of receiving your order to submit a return request.

To be eligible for a return:

• The product must be unworn, unused, and in the same condition in which it was received.

• The product must include its original packaging, tags, and accessories, if applicable.

• You must provide your order details or proof of purchase.

• You must provide a clear, continuous, and unedited unboxing video showing the sealed package, shipping label, and the product being opened for the first time.

The unboxing video is required for us to verify claims involving damaged, defective, missing, or incorrect products. We may be unable to approve the request if a clear unboxing video is not provided.

How to Request a Return

To request a return, email us at contact@junuka.com with:

• Your full name

• Order number

• A brief description of the issue

• Clear photographs of the product

• The complete unboxing video

Please do not return the product before contacting us. Products sent back without prior approval will not be accepted.

If your return is approved, we will provide instructions on how and where to send the product. Where applicable, we will also arrange a return pickup or provide a return shipping label.

Approved returns must be sent to:

River to Coast LLP, 452/2 1st Floor, Monte Villa Road, Sangolda, Guirim, Bardez - 403511, Phone number - 8777237083

For any questions regarding a return, please contact us at junuka.info@gmail.com.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it is delivered. If the product is damaged, defective, or different from what you ordered, contact us at the earliest possible time and within 30 days of delivery.

After reviewing the photographs, unboxing video, and order details, we will inform you whether your request has been approved.

Minor differences in colour caused by lighting, photography, screen settings, or natural variations in materials and stones will not be considered defects.

Non-Returnable Products

We do not accept returns in the following situations:

• Change of mind or personal preference

• Incorrect size or product selected by the customer

• Products that have been worn, used, altered, washed, damaged, or handled carelessly after delivery

• Products without their original packaging, tags, or accessories

• Products returned without prior approval

• Products for which a clear unboxing video cannot be provided

• Custom-made or personalised products, unless they arrive damaged, defective, or incorrect

• Gift cards

Sale or promotional products are not returnable unless they are received damaged, defective, or incorrect.

Exchanges

If your return request is approved, you may choose to exchange the product for the same product.

Exchanges are subject to product availability. If the same product is unavailable, you may choose to receive a refund instead.

Exchange requests for a different design, colour, size, or product are not accepted under this policy.

Refunds

Once we receive and inspect the returned product, we will notify you whether the refund has been approved.

If approved, the purchase price of the eligible product will be refunded to your original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to process and reflect the refund in your account.

If more than 15 business days have passed since your refund was approved, please contact us at junuka.info@gmail.com.