Shipping Policy

Last updated: 14.08.2026

At Junuka, we carefully pack every order to ensure that your jewellery reaches you safely. This Shipping Policy explains our shipping coverage, charges and estimated delivery timelines.

Shipping Coverage

We currently deliver orders across India only.

We do not offer international shipping at this time.

Order Processing and Dispatch

Orders are generally processed and dispatched within 2–3 business days after payment confirmation.

Business days exclude Sundays, public holidays and other non-working days.

During launches, promotional periods, festive seasons or periods of high order volume, processing may take slightly longer. If there is a significant delay in dispatching your order, we will make reasonable efforts to inform you using the contact details provided while placing the order.

Shipping Charges

We offer free shipping on orders above ₹1,599.

For orders valued at ₹1,599 or below, the applicable shipping charge will be displayed at checkout before payment.

The free-shipping eligibility will be calculated based on the final order value after applying discounts, promotional codes or store credits.

Cash on Delivery

We currently do not offer Cash on Delivery.

All orders must be prepaid using one of the payment methods available at checkout.

Estimated Delivery Time

After dispatch, orders are generally delivered within 5–8 business days.

Delivery times are estimates and may vary depending on:

• Your delivery location;

• Courier availability;

• Public holidays or festive periods;

• Weather conditions;

• Government restrictions;

• Operational delays experienced by the courier partner;

• Other circumstances outside our reasonable control.

Delivery to remote or less accessible locations may take longer.

Order Tracking

Once your order has been dispatched, tracking information will be sent to the email address or phone number provided while placing the order.

Please allow some time for the courier partner to update the tracking status after dispatch.

If you do not receive tracking information or experience an unusual delay, contact us at junuka.info@gmail.com with your order number.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing a complete and accurate:

• Recipient name;

• Delivery address;

• PIN code;

• Email address;

• Active phone number.

Please review these details carefully before placing your order.

If you notice an error in your delivery information, contact us immediately at junuka.info@gmail.com. We will try to update the details if the order has not already been dispatched, but changes cannot be guaranteed after an order has been confirmed or shipped.

Junuka will not be responsible for delivery failure or delays caused by incorrect, incomplete or outdated information provided by the customer.

Failed Delivery and Returned Orders

Our courier partner may make one or more delivery attempts and may contact you using the phone number provided with your order.

If an order is returned to us because of:

• An incorrect or incomplete address;

• The recipient being unavailable;

• Repeated failed delivery attempts;

• Refusal to accept the package; or

• Inability to contact the customer,

we will contact you after receiving the package.

If you request reshipment, an additional shipping charge may apply. Original shipping charges, where applicable, may not be refundable in cases where delivery failed because of incorrect customer information, refusal or customer unavailability.

Delayed, Lost or Undelivered Packages

If your tracking information shows an unusual delay or indicates that the package has been delivered but you have not received it, please contact us at junuka.info@gmail.com as soon as possible.

We will coordinate with the courier partner to investigate the matter. Courier investigations may require additional time, and any replacement or refund will be considered after the investigation is completed.

Damaged, Tampered or Incorrect Packages

Please inspect the package when it is delivered. If the package appears damaged, opened or tampered with, record its condition before opening it.

You must make a clear, continuous and unedited unboxing video showing:

• The sealed outer package;

• The shipping label;

• The condition of the package;

• The complete opening process; and

• The product received.

The unboxing video is required for claims involving damaged, defective, missing or incorrect products.

Such claims will be reviewed according to our Return and Refund Policy

Split Shipments

If your order contains multiple products, we may occasionally ship them separately because of availability or logistical requirements. Where this happens, you may receive separate tracking details for each shipment.

You will not be charged additional shipping fees when Junuka chooses to split an order.

Order Cancellations

If you wish to cancel an order, contact us immediately at junuka.info@gmail.com.

We will try to accommodate the request if the order has not already been processed or dispatched. Once an order has been processed, packed or dispatched, cancellation may not be possible.

Contact Us

For questions regarding shipping, delivery or order tracking, contact us at:

Email: junuka.info@gmail.com
Phone: 9112370085
Business hours: Mon - Fri, 9:00 AM to 6:00 PM